Contact & support
Have questions about your practice sessions, payment options, or team access? The VisaMock team is here to help.
Customer support
For account help, session questions, or pass inquiries
Fast response
Average response within 12 to 24 hours.
Session protection
Instant pass credit restore if an interview disconnects.
Frequently asked questions
What should I do if my browser cannot access the microphone?
Ensure you have granted microphone permissions in your browser URL bar. On macOS, check System Settings > Privacy & Security > Microphone to ensure your browser has permission.
My call dropped before I finished. Did I lose my session pass?
No. Under our Session Protection Guarantee, if a practice session disconnects before reaching your feedback report, your session pass is automatically restored to your account.
Do you offer institutional or consultancy licenses?
Yes. Study abroad agencies, universities, and visa consultancy organizations can obtain pooled enterprise seat bundles with administrative reporting. Email us at support@byob.studio with subject “Enterprise Inquiry”.
About us
Legal and privacy policies