1 Digital services & instant access
VisaMock provides specialized mock interview practice across 14,000+ visa routes. When you purchase a single pass, bundle, or monthly pass, your account receives instant access to live conversational voice practice, customized question sets, and comprehensive performance feedback.
Because these practice tools and feedback reports are made available instantaneously upon checkout, all transactions are final and non-refundable.
2 Refund policy
Except where mandated by applicable consumer protection laws, VisaMock does not offer cash or card refunds under any circumstances, including:
- Unused Passes or Bundles: Unused sessions or custom bundles cannot be redeemed for cash or refunded once purchased.
- Visa Appointment Outcome: We simulate real-world consular interview pressure, but we do not guarantee visa issuance. A consular rejection or approval does not entitle an applicant to a refund.
- Rescheduled or Cancelled Visa Appointments: Changes to your embassy appointment schedule do not qualify for a refund. Purchased session passes remain accessible in your account for future practice.
- Change of Mind: We do not offer refunds once payment has been cleared by Dodo Payments, Paddle, or Razorpay.
3 Subscription cancellations
If you have subscribed to a monthly recurring access plan, you may cancel your subscription at any time directly through your account dashboard or by contacting support before your next billing date.
Cancellation terms:
Canceling stops automatic recurring charges for subsequent billing cycles. Past payments and current billing cycles are non-refundable, and you maintain access to your remaining session passes through the end of your active billing period.
4 Session protection guarantee
We guarantee that you will never lose a paid practice session due to technical difficulties:
Automatic session restoration:
If an interview session is interrupted before you receive your evaluation due to a connection issue, audio glitch, or unexpected system interruption, your session pass is automatically restored to your account balance so you can try again.
* Note: Session protection provides a replacement interview session, not a cash refund.
5 Payment support & inquiries
If you have a billing question, payment discrepancy, or technical issue, please contact our support team at support@byob.studio. We are here to help resolve any issues promptly.